The Oman government controlled holding company Asyad has set up a dedicated port call centre. The aim is to improve customer service for national, regional and global clients of its network of deepwater ports at Duqm, Salalah and Sohar, as well as those ports operated by the port management company, Marafi, in Suwaiq, Khasab, Shinas, and Sultan Qaboos, Muscat.
The new ports call centre, which will be staffed 24 hours a day, will act as a central hub for all customer inquiries and ensure that requests for information are dealt with swiftly by each port. It will provide real-time updates to client queries including shipment status, customs clearance and freight forwarding.
According Asyad Chief Executive, Abdulrahman Al-Hatmi: “The launch of a dedicated call center will deliver enhanced customer service and improved operational efficiencies, while ensuring that the Sultanate continues to benefit from increased international investment, economic development and commercial diversification. It will not only be limited to services at ports but has also been designed to meet our clients’ needs with regards to different logistics activities in the future.”
In another positive development for the Omani ports sector, the Ministry of Agriculture and Fisheries and Hutchison Ports Sohar have signed a 24-hour agricultural inspection services agreement at Sohar Port. Currently the service is provided between 7:30 am and 11 pm only. The new 24-hour service will not only cover perishable goods but also include examination and clearance of fertilizers, crops and pesticides.