The implementation of APM Terminals’ standard Terminal Operating System (TOS), Navis N4, at APM Terminals Mumbai is expected to lead to significant operational efficiency gains.
The introduction of the Navis N4 system opens the way for a host of improved customer interfaces that will be rolled out on the website, https://www.apmterminals.com/Mumbai. These include track and trace, with the potential to set email alerts for containers. It also makes live truck turn times available on the website, to assist customers with planning container pick-ups and drop-offs. APM Terminals Mumbai will furthermore be able to share terminals data at individual container level.
Girish Aggarwal, Chief Operating Officer at APM Terminals Mumbai, added: “We are constantly striving towards improving our customer’s experience as they engage with the terminal and we see N4 as an effective tool to enable a host of features. This should help us provide significant enhancements in the interactive tools for the customers while helping us drive efficiencies.”
Located in the Nhava Sheva’s Jawaharlal Nehru Port, APM Terminals Mumbai is India’s busiest container terminal. The facility handled more than 2 million teu in both 2018 and 2019.