JN Port terminal operator, APM Terminals Mumbai, says it is now possible to submit Additional Service Requests (ASR) via its online Customer Service Portal. Replacing a manual system, this new automated process is claimed to be quicker, simpler and more transparent for customers.
Around 20 import and 20 export services can now be requested online, ranging from priority delivery, seal fixing and inter-terminal transfers to early or late gate receptions, empty container storage and break-bulk handling. According to APM Terminals requests for additional services are activated immediately, removing the need to allow for 24 hours processing. Payments for services are automatically added to the customer’s account.
Reaching out to the broader local shipping community last week, APM Terminals Mumbai’s Commercial, Finance, IT and Operations teams held a two-day workshop with customers to highlight the various features of its Customer Service Portal including the new ASR feature. The workshop enabled the company to address customers’ concerns and get direct feedback about additional online services they would find useful.